Overview

This guide explains how to void a sale order after approval. When a sale order is voided, the stock on hand quantity and related batch/serial numbers will be restored.

Void Sale Order

From the sale order details page, click the [More] button. Then, from the dropdown menu, you will see a [Void] button.

The [Void] button is controlled by a “Void sale order” permission. If you cannot see the button, please contact your admin account manager to add the required permission to your role.

void sale order

After clicking the [Void] button, a popup window will appear. Click the [Proceed] button on the popup window, then the sale order will be voided.

void sale order

Once the sale order is voided: 

  • The stock on hand quantity will be restored.
  • If the product is batch-tracked or serialized, the related batch/serial availability will also be restored.

Sync with Xero

If the sale order has been sent to Xero, the void sale order will be synced with your Xero system.

  • If the invoice is paid (or partially paid), it will not be able to void the sale order from StockUnify
  • Only sale orders with invoices in the following Xero statuses can be voided:
    • Draft
    • Submitted
    • Authorised